Frequently Asked Questions
How much are the shirts?
The standard made-to-measure Charles Pinckney Shirts are approximately £49.95. The replica shirt service costs a little more, but we quote on a case-by-case basis.
£49.95 for a shirt made to my exact specifications! What's the catch?
There is none. We use the internet and work visits to gather all the information we require from you. We don't have shops or flashy advertising campaigns which keeps our costs down so we can pass those savings onto you rather than increase our profit margins.
Is my personal information secure?
Yes. We do as much as we can to ensure your personal information is protected and secure. For more information please refer to our Privacy Policy.
How long will my shirt take to get to me?
Your shirts are expected to reach you within 21 days of when you place your order.
What if my shirt does not fit me exactly how I would like it to?
We take every effort to ensure that your shirt will meet the EXACT specifications that you placed with us. However, if you are not totally satisfied with any of your shirts just return it to us with the shipping receipt and any charges you have incurred in returning the item and we will credit your account immediately*. If you prefer we can always alter it to get it just right and save any difference in the measurements in your profile to make sure you get the perfect fit in future.
* Please note it may take three to four working days for the money to reach your account.
How much is delivery?
Delivery is included in the price so what you see is what you pay for - no hidden extras! Your products will arrive via express courier and will need to be signed for.
Can you deliver it to my workplace so I don't have to run to a depot to pick it up?
Absolutely. We can deliver to wherever you specify when you order so you can have it delivered to where you're actually going to be rather than where's easiest for us. If you have a change of circumstance and would like an alternative delivery address for any order then just let us know AS SOON AS POSSIBLE. We'll ask you a few security questions to make sure it is you and then send it the new address.
What is the best way to look after the shirts to prolong their lifespan?
Have a look through our travel and care instructions on the website for a detailed explanation of how to best care for your shirts.
What if I have any questions, complaints or suggestions about the service, website or the shirts?
Have a look at our contact section of the site for full contact details but the easiest way is to email us at feedback@charlespinckney.co.uk and tell us whatever's on your mind.
What about if I have a large order or a special request?
Just get in touch with us and let us know what you're after. We'll do our best to get it done for you.
How do I do my measurements?
Simply follow the instructions online. If you have any queries just phone or email us.
Can we arrange for you to come to our office?
Of course! We just need to get the right permissions and as long as there are a few people interested in getting measured up we'll come along to your offices at a convenient date.
